With better sales rep listening skills you can be assured of better sales conversions. This, in turn, means that you will be able to win more deals. Internalizing tips is not enough to improve your listening skills. The difficult part is practicing, honing and applying these skills. This is where the sales coach proves to be really useful. Sale managers are supposed to coach their sales rep on the listening art to prospects. It a great way that can be utilized in enhancing sales performance. Discussed below are a number of powerful tips that you can teach your sales reps.
To begin with, slowing the conversation down can be of great help. Sales reps normally talk a lot and have numerous opinions and ideas. This is a characteristic that can at times devolve into conversing a thousand miles per hour. Talking quickly can result in your relationship with your prospect being hurt. Chances are they may lose interest or even becomes stressed. Rather than articulating the thoughts you have at a speed that is digestible. You should pause when they need some clarification, ask question to assist and guide them shape what they share.
Secondly never make the mistake of interrupting. Besides being rude, interrupting means you are going to miss out on something interesting that would be said by your prospect if given the chance. They may be having in mind many interesting things that would have shape your conversation however you prevent them from telling it all. The fear of being silent is something that should not root in your mind. Giving them a chance to your prospects to say all they have you will notice that they will add something that is of value.
It is essential that you clarify and paraphrase. A great part of listening closely to a person is allowing them to know that you are listening closely. The speaker is going to know that you are listening and will really appreciate it. Also it will be easy for them to like you. Attempt to paraphrase their thoughts in the word that portray the care you have on what they are saying. Additionally, be sure that they are truly aware and conversant with what you are saying.
Additionally, you should pay close attention to the emotion they have as you talk to them. Words do not always portray what a person is saying. It can be difficult to interpret conversation over the phone . Reason being, you lose the ability to read an individuals body language. Yet, it is not as hard as you assume it to be. You can commence by trying to the kind of time that their voice has and stress levels as well.